Guides & articles
Long-form guides for the questions that do not fit in a phone call. Each one links to ZIPAIR's official conditions so you can verify the rule yourself, and each is updated when the airline changes something.
Call 1-866-884-3459 Book an office visit
1-866-884-3459 is our independent assistance number. It is not ZIPAIR Tokyo's official phone number; the airline itself takes inquiries at zipair.net/en/help.
Guides
ZIPAIR refund policy explained (2026)
Fare conditions, voluntary vs. airline cancellation, booking source, ticket issuer, refund vs. cancellation — with the official link.
How to change a ZIPAIR flight from the U.S.
Why there is no change button, the Flex Biz path, and a step-by-step cancel-and-rebook.
Delayed or lost bag at LAX
Where to go in TBIT, what a PIR is, what to keep, and how compensation works.
Topic pages
Refund help
Short version with the decision tree.
Baggage policy
The numbers in one place.
U.S. airports
Terminal and check-in notes by airport.