Independent ZIPAIR travel assistance for U.S. travelers
ZIPAIR USA is a U.S.-based travel-assistance desk. We explain ZIPAIR's fare rules in plain English, check what can and cannot be changed on your booking, and handle the paperwork for changes, cancellations, refunds, upgrades and baggage claims. We are not the airline, and we say so up front.
Call 1-866-884-3459 Book an office visit
1-866-884-3459 is our independent assistance number. It is not ZIPAIR Tokyo's official phone number; the airline itself takes inquiries at zipair.net/en/help.
Help by topic
ZIPAIR customer service (independent)
What we can do for you, what only the airline can do, and how to reach ZIPAIR's official channels.
Booking help
Seat types, add-on bundles, child fares and the details to double-check before you pay.
Flight changes
Why most ZIPAIR fares cannot be date-changed, what the Flex Biz option allows, and the cancel-and-rebook math.
Refunds
Cash refund vs. voucher, the U.S. 24-hour rule, taxes-only refunds and the 90-day request window.
Cancellations
Voluntary vs. airline-initiated cancellation, timing tiers and what you keep.
Seat upgrades
ZIP Full-Flat availability, fare differences and who is eligible.
Name corrections
ZIPAIR does not change names after booking. Here are the real options.
Date-of-birth corrections
When a DOB error is a simple fix and when it changes your fare.
Baggage policy
The 7 kg cabin rule, 30 kg checked pieces, fees, and delayed-bag claims.
ZIPAIR at U.S. airports
ZIPAIR flies between Tokyo Narita (NRT) and Los Angeles, San Francisco, San Jose, Honolulu and Houston, plus date-specific charter flights to Orlando. Each airport page covers terminals, check-in timing and the questions we hear most from travelers at that airport.
Los Angeles (LAX)
Tom Bradley International Terminal, baggage claims and same-day questions.
San Francisco (SFO)
International Terminal, connections from the Bay Area and check-in cut-offs.
San Jose (SJC)
Silicon Valley's quieter option for Narita flights.
Honolulu (HNL)
Hawaii–Tokyo travel, inter-island connections and baggage.
Houston (IAH)
ZIPAIR's Texas gateway, launched in 2025.
Orlando (MCO) — charter dates only
Not a year-round route. What the charter dates mean for changes and refunds.
Prefer to meet in person?
Book an office visit
Sit down with us at our San Francisco office to go through a booking, change, refund, correction or baggage claim face to face. Pick a service, a date and a time; we email to confirm, and you can add the visit to your calendar. Visits are by confirmed appointment only.
Guides written from real cases
Our guides are based on the cases we handle every week and link to ZIPAIR's official conditions so you can verify every rule yourself.
Who we are — and who we are not
ZIPAIR USA is an independent travel-assistance service. Our U.S.-based team works with ZIPAIR's published fare rules every day and handles changes, refunds and corrections for travelers who would rather have a person walk them through it. If a service fee applies to work you ask us to do, we tell you the amount before we start.
We are not ZIPAIR Tokyo Inc., Japan Airlines or any airline. We cannot override airline policy, and we never ask for payment-card details by phone to "verify" a booking. If someone claiming to be ZIPAIR does, hang up and use the airline's official site.
Talk it through before you act
Our assistance line is answered by people, not a menu. Prefer to sit down with someone? Book a visit to our San Francisco office.