Cancelling a ZIPAIR booking
A ZIPAIR cancellation is a one-way door. Once submitted through Manage Booking it cannot be reversed, and what you get back depends entirely on timing, fare type and who cancelled. This page is the pre-flight check we run with every traveler before that button is pressed.
Call 1-866-884-3459 Book an office visit
1-866-884-3459 is our independent assistance number. It is not ZIPAIR Tokyo's official phone number; the airline itself takes inquiries at zipair.net/en/help.
Voluntary vs. airline-initiated cancellation
You cancel (voluntary)
- Standard fare: fare and add-ons forfeited; airport taxes/fees refunded on request
- Flex Biz: voucher of 97% (30+ days), 77.6% (29–7 days) or taxes only (≤6 days)
- Inside 24 hours of booking, 7+ days before a U.S. flight: full cash refund
- Where to do it: Manage Booking on zipair.net, or through the agency that issued the ticket
ZIPAIR cancels (airline-initiated)
- Full refund of the cancelled segment to the original payment method
- Applies to fare, add-ons and taxes for that segment
- Request within 90 days of the scheduled boarding date
- No liability for hotels, ground transport or missed connections — claim those on travel insurance
Timing tiers for Flex Biz — a calendar, not a fee
Unlike change fees, Flex Biz tiers are triggered by the number of days between cancellation and departure. Cancelling on day 30 vs. day 29 is the difference between 97% and 77.6% of the amount paid — on a $1,500 booking that is about $290. If your plans are uncertain and you are near a boundary, cancel before it, not after.
| Days before departure | Standard fare | With Flex Biz |
|---|---|---|
| 30 or more | Taxes only | 97% voucher |
| 29 to 7 | Taxes only | 77.6% voucher |
| 6 to 0 | Taxes only | Taxes only |
Cancel or no-show?
Travelers sometimes ask whether they should bother cancelling a standard fare at all. Yes: cancelling lets you request the taxes and airport fees back and keeps the record clean for any later dispute. A no-show forfeits everything, including taxes you could have recovered, and on a round trip may void the return.
Partial cancellation
ZIPAIR allows cancelling one direction of a round trip. Refund or voucher treatment applies to the cancelled portion only. This is useful when an outbound must move but the return is fine.
Related help
Refund help
What comes back, in what form, and when.
Flight changes
Cancel-and-rebook compared with Flex Biz.
Refund policy guide
The full picture with official links.
Cancel with the numbers in front of you
We will confirm your tier, the refund or voucher amount and the deadline — and submit the request if you want us to.