Independent ZIPAIR travel assistance • Not the airline
Traveler resources
Checklists and links we send travelers most often, collected in one place. Official airline and government links are marked as such; everything else is ours and independent.
Call 1-866-884-3459 Book an office visit
1-866-884-3459 is our independent assistance number. It is not ZIPAIR Tokyo's official phone number; the airline itself takes inquiries at zipair.net/en/help.
Official links (not ours)
- ZIPAIR help center — the airline's official inquiry channel
- ZIPAIR – Changing and Cancelling Reservations
- ZIPAIR – Refunds via Voucher (Flex Biz)
- ZIPAIR notice on fraudulent contact centers
- Visit Japan Web — Japan immigration and customs pre-registration
- U.S. Department of State travel information
Checklists
Before you book
- Names and dates of birth read against passports
- Passport validity covers the trip
- Add-ons decided: bag, meal, seat, extra cabin weight
- Flex Biz yes/no
- For Orlando: confirm the charter date exists
Before you fly
- Visit Japan Web completed
- Cabin bag weighed at home: 7 kg total
- Checked bags pre-purchased online
- Arrive 3 hours before departure
- Photos of bags and contents
If something goes wrong
- Schedule change notice saved (refund evidence)
- Cancellation: confirm entitlement before submitting
- Bag missing: PIR before leaving customs
- Receipts for interim purchases
- 90-day refund request deadline noted
Templates we can send you
- Refund request wording for agency-issued tickets (with the airline's schedule-change notice attached)
- Baggage contents list for a delayed/lost bag claim
- Assistance request wording for wheelchair or medical needs
- Authorization email for ZIPAIR USA to act on your booking
Email us or mention the template on the call and we will send it.
Our guides and pages
Refund policy explained
The complete guide.
Baggage policy
Cabin, checked and fees.
U.S. airports
Terminal and check-in notes.
Talk it through before you act
Our assistance line is answered by people, not a menu. Prefer to sit down with someone? Book a visit to our San Francisco office.