ZIPAIR baggage policy, explained for U.S. travelers
ZIPAIR's baggage rules are simple and strictly enforced at the counter: seven kilograms in the cabin including your personal item, and every checked bag is a paid item unless your bundle includes one. The expensive mistakes happen at the airport, where fees carry a processing surcharge and extra cabin weight cannot be bought at all. Here is how to avoid them.
Call 1-866-884-3459 Book an office visit
1-866-884-3459 is our independent assistance number. It is not ZIPAIR Tokyo's official phone number; the airline itself takes inquiries at zipair.net/en/help.
Cabin baggage — the 7 kg rule
You may bring one carry-on (max 55×40×25 cm) and one personal item (max 45×35×25 cm), but the two together must weigh no more than 7 kg. Cabin bags are routinely weighed at check-in. A typical roller with a laptop bag is 9–11 kg, so most travelers either check the roller or buy the extra cabin-weight option in advance.
Checked baggage — fees and limits
| Item | Rule |
|---|---|
| Weight per piece | Up to 30 kg (66 lb). There is no overweight tier — a 31 kg bag must be repacked into two paid pieces |
| Size per piece | Up to 203 cm total (length + width + height) |
| Number of pieces | Up to 5 per passenger |
| Fee, U.S.–Narita routes | Priced per piece per direction; published examples around ¥7,000 from Japan and around US$54 from the U.S. when pre-purchased. Check your booking for the current amount |
| Airport purchase | Standard fee plus a processing fee — always pre-purchase online |
| Bundles | Value-type bundles include one checked bag; confirm the weight allowance shown on your itinerary |
Delayed, damaged or lost bags
Report the problem at the ZIPAIR or handling-agent baggage desk before leaving the arrivals hall and obtain a Property Irregularity Report (PIR) reference. Claims made after leaving the airport are much harder. Keep bag tags, boarding passes and receipts for essentials you buy while waiting. We help travelers complete the report, follow up on delivery and prepare the claim — the airline decides compensation under the Montreal Convention limits.
Airport-specific steps: LAX baggage help • all U.S. airports.
Sports equipment, strollers and special items
Sports equipment and oversized items are accepted within the 203 cm / 30 kg limits as paid pieces; fees depend on route and item. Strollers and car seats for a ticketed child are generally accepted — confirm the current rule for your flight. Lithium batteries, power banks and e-cigarettes travel in the cabin only.
Related help
Booking help
Bundles vs. buying a bag separately.
LAX
Baggage desk and terminal notes.
HNL
Inter-island connections and bag re-check.
Unsure what your bundle includes?
Read us your itinerary and we will tell you exactly what is covered and what to pre-purchase.