Book an office visit with ZIPAIR USA
Meet us in person at our San Francisco office to go through a ZIPAIR booking, change, refund, correction or baggage claim face to face. Choose a service, a date and a preferred time; this creates an email request to our team and your requested time is not confirmed until we reply. Office visits are by appointment only — please do not come without a confirmed time. For urgent or same-day matters, call instead.
1-866-884-3459 is our independent assistance number. It is not ZIPAIR Tokyo's official phone number; the airline itself takes inquiries at zipair.net/en/help.
Request an office visit
What to bring
Documents
Passports for every passenger on the booking, your ZIPAIR confirmation email (showing the ticket issuer), and any airline notice such as a schedule change or cancellation.
For baggage claims
Bag tags, boarding passes, the PIR reference from the airport and receipts for anything you bought while the bag was missing.
For payments
If you decide to have us do work or book a fare, payment is taken at the visit by card after the fee has been agreed in writing. We never ask for card details by phone or email.
Finding the office
780 McDonnell Rd, San Francisco, California 94128, United States. Please arrive at your confirmed time; visits are scheduled back to back and a late arrival may need to be rebooked. Directions and a map are on the contact page.
What happens next
We confirm by email
Usually within one business day. If the slot is taken we propose the nearest alternative. Only a written confirmation from Support@zipairusa.com means the visit is booked.
We meet at the agreed time
We review the booking with you, explain the rule that applies and quote any service fee before doing work. Most visits take 30–60 minutes.
Cannot make it?
Reply to the confirmation email or call us as early as possible so the slot can go to another traveler.